Propane refills running late in Sierra following recent snowstorm

Approximately 4,800 customers who live in El Dorado County are still without power, according to outage maps on Monday night. Randy Tharp lives in Georgetown and said Monday was the eighth day without electricity in his neighborhood. Fortunately, he has a generator. The problem is that his generator runs on propane and his propane runs out quickly. He rents his propane tank from AmeriGas, which, he said, only AmeriGas can fill up. He called KCRA 3 Monday afternoon and his propane delivery was still delayed by AmeriGas. He and his wife started calling the company last Tuesday after discovering their tank was only 35% full. He said it was last filled in late November, as part of the auto-fill program he said he signed up for. “It’s part of this whole auto-fill program.” With no estimated time to restore power, Pacific Gas & Electric Co. feared they would run out of propane to run their generator. After some delay, Tharp said an AmeriGas manager said he had propane on Sunday. When this did not happen, the delivery was postponed to Monday. Tharp did not see an AmeriGas truck that afternoon and called KCRA 3 for help. At this point the propane tank was only 10% full. KCRA 3 contacted AmeriGas around 4:00 a.m. Monday afternoon. A spokeswoman said she would check Tharp’s account immediately. At 5:31 p.m. when KCRA 3 was at Tharp’s home, an AmeriGas truck driver called to let him know he was on his way from Placerville. At around 6:40 p.m. the AmeriGas truck came to deliver propane. “I’m thrilled,” said Tharp as the truck pulled into its snow-covered driveway. The AmeriGas spokesman said Tharp had a 250-gallon tank and could have held out at 10% for a few more days. They went on to say customers should watch their propane tank display and call for help when the level is between 25-20% for planning RELATED | Tens of thousands of people are still without power after the NorCal storm

Around 4,800 customers who live in El Dorado County are still without power on Monday night, according to outage maps.

Randy Tharp lives in Georgetown and said Monday was the eighth day without electricity in his neighborhood. Fortunately, he has a generator.

The problem is that his generator runs on propane and his propane runs out quickly.

He rents his propane tank from AmeriGas, which, he said, only AmeriGas can refill.

He called KCRA 3 Monday afternoon after AmeriGas continued to delay his propane delivery.

He and his wife called the company last Tuesday after discovering their tank was only 35% full. He said it was last filled out in late November, as part of the auto-fill program he signed up for.

“If you know a storm is coming, you should stop and refill all the tanks if they are on auto-fill,” Tharp said. “It’s part of this whole auto-fill program.”

With no estimated time to restore power, Pacific Gas & Electric Co. feared they would run out of propane to run their generator.

After some delay, Tharp, an AmeriGas supervisor, said he would have propane on Sunday. When that didn’t happen, the delivery was postponed to Monday.

Tharp did not see an AmeriGas truck that afternoon and called KCRA 3 for help. At this point the propane tank was only 10% full.

KCRA 3 reached AmeriGas around 4:00 a.m. Monday afternoon. A spokeswoman said she would check Tharp’s account immediately.

At 5:31 p.m. while KCRA 3 was at Tharp’s home, an AmeriGas truck driver called to let him know he was on his way from Placerville. The AmeriGas truck arrived at around 6.40 p.m. to deliver propane.

“I’m thrilled,” Tharp said as the truck turned into its snow-covered driveway.

The AmeriGas spokesman said Tharp had a 250 gallon tank and could have held out at 10% for a few more days. They went on to say that customers should watch the display on their propane tank and call for help when the level hits between 25 and 20% to allow planning.

| RELATED | Tens of thousands of people are still without power after the NorCal storm

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