NYSEG and RG&E Remind Customers of Natural Gas Safety Tips as Cold Weather Approaches

BINGHAMTON, NY – October 13, 2021 – In cold weather around the corner, customers will be turning on stoves and other appliances for the first time this season. NYSEG and RG&E urge the public to identify the potential signs of a natural gas leak and read the following safety tips on what to do if a leak is suspected.

It is important that customers understand the warning signs to help protect themselves, their families, their homes, and their business. Knowing how to detect and respond to natural gas leaks can help protect both people and property.

A natural gas leak is usually recognized by the smell, sight, or sound.

Odor: Natural gas is colorless and odorless. To be on the safe side, a distinctive sulfur-like odor, similar to rotten eggs, is added so that customers can recognize it quickly. If customers smell natural gas, they should get up immediately, get out and call for help from a safe place.

View: A white cloud, fog, mist, bubbles in standing water or blown dust are also warning signs of a gas leak. Customers can also see vegetation that appears to be dead or is dying for no apparent reason.

Sound: Customers can also hear unusual noises such as roaring, hissing, or whistling.

NYSEG and RG&E share these tips on what customers should do if they suspect a natural gas leak:

  • Get up, get out and away. Then immediately call NYSEG at 800.572.1121, RG&E at 800.743.1702, or 911 from a safe location.

  • Do not smoke or operate electrical switches or devices. These objects can create a spark that can ignite the natural gas and cause an explosion.

  • Don’t assume that someone else will report the condition.

  • Include the exact location, including the cross streets.

  • Let the company’s employees know if sewer construction or excavation work is taking place in the area.

Customers can also share these tips with friends and family through a video provided by the Northeast Gas Association.

NYSEG and RG&E are subsidiaries of AVANGRID, Inc.

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About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of AVANGRID, Inc. RG&E was founded in 1848 and operates approximately 8,800 miles of power distribution lines and 1,100 miles of power transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transportation pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region of New York around the city of Rochester. More information is available at www.rge.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading sustainable energy company with approximately $ 36 billion in assets and operations in 24 states. Headquartered in Orange, Connecticut, AVANGRID has two main businesses: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electricity and natural gas companies serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy plants in the United States. AVANGRID employs around 6,600 people. AVANGRID supports the United Nations Sustainable Development Goals and was recognized by the Ethisphere Institute as one of the world’s most ethical companies in 2019 and 2020. Please visit avangrid.com for more information.

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